Refund Niti

Refund & Cancellation Policy

Last updated: 10 September 2026

KundaliSutra sells digital reports that are generated specifically for your birth details and delivered instantly online — isliye hamari policy seedhi aur imaandar hai:

1. Full refund — hamari galti par, bina sawal ke

In cases mein 100% refund milega:

Payment successful hua par report 2 ghante mein generate nahi hui aur hum use theek nahi kar paye
Duplicate payment (ek hi order par do baar charge)
Payment cut gaya par order create nahi hua (failed transaction)

2. Cancellation

Report generation payment ke turant baad shuru ho jaati hai. Generation shuru hone se pehle aap cancel kar sakte hain (support par turant likhein) — full refund. Ek baar report generate ho jaane ke baad order cancel nahi ho sakta, kyunki digital product deliver ho chuka hota hai.

3. Galat birth details

Report aapke diye गए birth details se banti hai. Agar aapse date/time/place galat enter ho गया ho, to 7 din ke andar support par likhein — hum sahi details se report ek baar free mein dobara bana denge. (Yeh refund nahi, correction hai.)

4. Kya refund-yogya nahi hai

Successfully deliver hui report par "prediction pasand nahi aayi" ya raay badal jaana refund ka aadhaar nahi hai — report ek personalised digital product hai jo aapke liye ban chuki hai. Free services (free kundali, rashifal, panchang) par refund lagu nahi hota.

5. Refund kaise aur kitne din mein

Refund request ke liye support@kundalisutra.com par order ID ke saath likhein ya Contact page use karein. Approved refunds 5-7 business days mein aapke original payment method (card/UPI/netbanking) mein credit ho jaate hain — processing hamare payment partner Razorpay ke through hoti hai.

6. Sampark

Email: support@kundalisutra.com · Response time: 24-48 hours (Mon-Sat). Hum har genuine problem imaandari se solve karte hain — dar ke saath nahi, seva-bhaav ke saath. 🙏